Ruimao

CASE
CASE
Ecuador Customer Case Study

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Client Profile

The client is a construction contractor based near Quito, Ecuador. They specialize in mountain infrastructure projects, including mountain road construction, site grading, house foundation excavation and drainage trenching. The Andes mountainous area features undulating, steep terrain mixed with rocky soil, which puts high requirements on excavator slope stability and chassis durability.

Client Challenges

  1. Narrow local mountain roads, demanding strong climbing capability of equipment.

  2. Highland working conditions, requiring stable engine power and low failure rate.

  3. Concerns over long spare parts delivery lead time and inconvenient maintenance.

  4. Need a full set of export documents for customs clearance at Ecuador port.

Equipment Delivery & On-site Operation

The client purchased the SDST medium crawler excavator. After customs clearance, the machine was transported to the mountain job site. It is used for slope cutting, land leveling and rock & earth removal. On-site feedback: The excavator has powerful track grip, stable performance on steep slopes and economical fuel consumption, easy for local operators to handle.

Supporting Services

  1. Complete export documents: Proforma Invoice, Commercial Invoice, Packing List and Bill of Lading.

  2. Remote operation training: safety rules for slope work and daily maintenance guides.

  3. Stock of quick-wear spare parts, sea shipment available to shorten waiting time.

Project Outcome

This SDST excavator runs stably on the mountain construction site and greatly speeds up earthwork progress. The client has inquired about additional units and hammer attachments afterwards to expand their construction fleet.